Setup guide
One place for website chat, Messenger, Instagram DMs, and WhatsApp Business.
Use dropdown: Website, Messenger, Instagram, or WhatsApp.
Click Open. Read full message history.
Type at bottom → Send. Website visitors see it live; WhatsApp and social DMs go to the customer on that channel.
Yellow badge = bot handed off. Prioritize these replies.
If a lead was created, click "View lead" on the conversation page.